FAQs / Refund Policy
Frequently Asked Questions
Is parking available at Galway Harbour?
Yes, parking is available at Galway harbour. The car park is located opposite the entrance to the Galway Harbour Hotel car park (please see map at the bottom of the page). Spaces need to be booked in advance with the Port of Galway vis this link: https://theportofgalway.clr.events/event/132149:ferry-parking-2022
Where else can I find parking close to Galway Harbour?
There are a number of car parks in Galway city that are in walking distance of Galway Harbour. Please do your research in advance and allow enough time to walk from your chosen car park to one of our Galway city offices to collect/validate your tickets before heading to the Harbour to board the ferry.
- Jury's Hotel, Quay St. - Tel: 091 566 444
- Harbour Hotel, New Dock Rd. - Tel: 091 894 800
- Q-Park, Eyre Square - Tel: 01 878 8957
- Railway / Radisson Car Park, Lough Atalia Rd. - Tel: 091 530 197
- Fairgreen Car Park, Fairgreen Rd. - Tel: 086 3522925
- Hynes Yard Car Park, Merchants Rd. - Tel: 091 563 849
Can I take my car to the island?
There are no car ferries operating to the islands. Ferries to the Aran Islands are for foot passengers only. There is another company operating a cargo boat from Galway Docks three days a week. Contact 'Lasta Mara Teo' on 091 562900.
Where do I go to board the ferry?
Please note that your booking confirmation is not your ticket. You must collect your ticket at our Galway Docks Office located in the signposted car park which must be accessed to board the ferry. The entrance to the car park is directly across from the Harbour Hotel car park entrance. Please have your Booking ID ready: this is located in the subject line of your booking confirmation email. If you wish to collect your ticket in advance of travel, please do so in one of our Galway City Offices: 1 Victoria Place, Merchant's Road or 37-39 Forster Street.
What time should I present for boarding?
All passengers should present for boarding at boarding gate at least 30-minutes prior to departure time.
Passengers who are driving should allow themselves additional time to park and collect their tickets in our Galway Docks Office.
Please allow extra time during peak season as it is extremely busy.
Can I choose what vessel I travel on?
Please note that any one of our five vessels will carry you on your journey. No ferry is guaranteed to travel on a specific route at any time and for that reason, you cannot request to travel on a particular ferry.
Can I listen to Audio Guide on the Ferry?
Audio Guide from Galway city to Inis Mór may be downloaded from iTunes and Spotify. We encourage you to download these guides in advance as coverage at departure points and on board may be insufficient to listen to audio guides in real-time. Audio from Galway City to Inis Mór will not be played aloud on board.
Are dogs allowed on the ferry?
We do allow dogs on the ferry but they must be on a lead and remain on the outside deck at all times.
Can I take my own bicycles on the ferry?
Yes but we have limited space for bicycles on the ferry so we recommend that you pre-book the space with us when booking your ferry ticket. This can only be done by contacting the office on 091 568 903 or emailing email@example.com. Please do not show up at the Docks with a bike if it hasn’t been pre-booked. The cost for a return transfer of a bike (standard or electric) is €20.00 (€10.00 one way). Passengers carrying electric bikes must sign a waiver and remove the battery prior to boarding. Please note that bicycles can also be rented on Inis Mór with Aran Bike Hire at a cost of €20pp per day.
Do you Accept Free Travel Passes?
No. We do not accept Free Travel Passes on our departure from Galway Docks. Free Travel Pass holders may continue to use their pass on our Rossaveel route.
What happens if the ferry is cancelled due to bad weather conditions?
In such cases, we will happily change your ticket to travel on another day or issue a full refund. Please refer to our full refund policy below.
What should I bring with me?
We recommend bringing a camera, comfortable shoes, a good rain jacket, sun screen (it’s Ireland but you never know!) and a little cash. Some businesses on the island do not accept card or have a minimum-spend policy in place. Headphones and/or earbuds will be required to listen to the audio guide on board.
Do the ferries still depart from Rossaveel?
Yes, our ferries depart from Rossaveel Ferry Terminal (H91 W9K1) and sail to all three islands year-round.
Do you arrange accommodation on the Aran Islands or Galway City?
No we do not arrange accommodation for passengers on any of the islands or the mainland. Please see below for more information on accommodation options.
Where can I stay on Inis Mór or Galway city?
Provided we receive 24 hours' notice, a full refund is available if a sailing is cancelled due to Covid-19 restrictions. Passengers can also reschedule their booking to another date.
A full refund is available if a sailing is cancelled due to adverse sea or weather conditions, or you can opt to travel on the next available sailing.
No refund given if reservations are cancelled within 24 hours of departure time.
No refund given if reservation is booked and cancelled within 24 hours of departure time.
Refunds will not be given to groups (minimum 10 people) cancelling within 48 hours.
We operate from two departure points (Galway City and Rossaveel). Please note that if you wish to change/transfer your departure or return location, we need 24 hours' notice and this must be done by contacting 091 568 903 or emailing firstname.lastname@example.org.